fdbaji Privacy Policy

Section 1. Introduction

fdbaji ("we", "us", or "platform") is an online casino and betting service provider operating for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how we use it, and how we keep it secure when you use the https://fdbaji.cam website, create an account, or use our services.

This Policy is an integral part of our Terms and Conditions. By using our website, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

Section 2. Information We Collect

We collect various types of information to operate our services safely and effectively. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

When registering an account and using our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport — for KYC verification)
• Payment information — bKash, Nagad, Rocket, or Upay account numbers
• Content of messages sent via support chat or email

2.2 Technical Information Collected Automatically

When you visit our website, the following information is collected automatically:

• IP address and device information (device type, operating system)
• Browser type and version
• Date, time, and duration of your visit to the site
• Pages visited and links clicked
• Data from cookies and similar tracking technologies
• Referral source (which site you came from before reaching ours)

2.3 Transaction-Related Information

Your deposit and withdrawal history, betting activity, bonus receipt and usage records, and account balance information are stored securely in our systems.

Section 3. How We Use Information

fdbaji uses collected information only for specific and legitimate purposes. The main purposes for which we use information are as follows:

3.1 Account Management and Identity Verification

We use your personal information to create and secure your account, recover passwords, and complete the KYC (Know Your Customer) process. Verifying age and preventing fraud are integral parts of this process.

3.2 Financial Transaction Processing

Your payment information is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain proper transaction records.

3.3 Customer Support

When you contact us via 24/7 live chat or email, your account information is used to resolve your issues quickly and effectively.

3.4 Security and Fraud Prevention

We analyse technical and transaction data to detect and prevent suspicious activity, identify multiple accounts, and comply with anti-money laundering regulations.

3.5 Service Improvement

We use analytical data to improve our website's performance, game selection, and overall user experience. This analysis is conducted without personally identifiable information.

3.6 Communication and Notifications

We use your email address or mobile number to notify you about transaction confirmations, security alerts, and important changes to your account. You may opt out of marketing communications at any time.

Section 4. Information Sharing and Disclosure

fdbaji does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure management, fraud detection, and customer support. These partners receive only the information necessary to carry out their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose your information when legally required to comply with lawful requests from relevant authorities, court orders, or directions from statutory regulatory bodies. In such cases, we will always disclose only the minimum information necessary.

4.3 Fraud and Crime Prevention

Information may be shared with relevant investigative agencies as needed to prevent money laundering, fraud, or other illegal activity.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new entity, but the terms of this Privacy Policy will continue to apply.

Section 5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining your login session, verifying security, and saving your preferences. Disabling these cookies will prevent the website from functioning properly.

5.2 Analytical Cookies

These cookies help us understand how users interact with our site, which pages are visited most, and where there is room for improvement. This information is collected in aggregate form and is not used to identify you personally.

5.3 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalised settings, so you do not have to adjust them each time you visit the site.

5.4 Cookie Controls

You can control or decline cookies by changing your browser settings. Please note that disabling certain cookies may prevent you from using some features of our service.

Section 6. Data Security Measures

fdbaji follows industry-standard security technologies and practices to ensure the protection of your personal and financial information.

6.1 Encryption Technology

Our website uses SSL (Secure Sockets Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. High-level encryption is ensured during the transmission of payment information.

6.2 Access Controls

Only authorised staff have access to your information on a need-to-know basis. All staff are bound by strict confidentiality agreements and receive regular security training.

6.3 Security Audits

Our systems undergo regular security audits. We continuously work to identify and address potential vulnerabilities. Any suspicious activity is detected automatically.

6.4 Your Responsibilities

Security is a shared responsibility. You are requested to:

• Keep your password strong and unique
• Do not share your login credentials with anyone
• Log out of your account after use
• Notify us immediately if you notice any suspicious activity

Section 7. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

7.1 Active Accounts

Your information will be retained in our systems for as long as your account remains active. This information is used to provide you with uninterrupted service.

7.2 After Account Closure

After your account is closed, certain information may be retained for a specified period for legal, regulatory, or anti-fraud purposes. Financial transaction records are retained for a defined period in accordance with statutory requirements.

7.3 Data Deletion

Once the retention period expires, your information is securely deleted or anonymised so that you can no longer be identified in any way.

Section 8. Your Rights Regarding Your Information

You have certain important rights regarding your personal information, which we respect and are committed to upholding.

8.1 Right to Access

You may request to view what information we hold about you. After verification is complete, we will provide you with a copy of the information we have on file.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will apply the correction as soon as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required for legal obligations, security, or fraud prevention may not be possible to delete.

8.4 Right to Restrict Processing

In some cases, you may request that processing of your information be restricted, particularly if you believe the information is inaccurate or being processed unlawfully.

8.5 Right to Data Portability

You may request to receive the information we hold about you in a structured, machine-readable format.

8.6 How to Exercise Your Rights

To exercise any of the rights above, please contact our support team. After verifying your identity, we will process your request as quickly as possible.

Section 9. Protection of Minors

fdbaji provides services only to individuals aged 21 or over. We do not knowingly collect personal information from any minor.

An age verification process (KYC) is conducted at the time of account registration. If we become aware that a minor is using our services, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our platform, please contact us immediately. For more details on this matter, visit our Responsible Gaming page.

Section 10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Revisions may be made due to changes in services, legal requirements, or security improvements.

10.1 Notice of Changes

If any significant changes are made to the Privacy Policy, we will send a notification to your registered email address or clearly announce it on the website. The date of the change can be found from the "Last Updated" date at the top of the policy.

10.2 Continued Use

If you continue to use our services after the updated policy is published, you will be considered to have accepted the terms of the new policy. If you do not agree with the updated policy, please contact our support team to close your account.

Section 11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team will review your request promptly and carefully.